FAQ:

All your Questions are answered bellow please Read our FAQ to Avoid any troubles, If you could not find your answer please CONTACT US 

BRIDESMAID ORDERING SEPARATELY FOR SAME WEDDING / BUYING SWATCHES AND BACK FOR THE DRESS

❤Q1: MY GIRLS WILL ORDER SEPARATELY WHAT SHOULD WE DO ? IF I ORDER ONE DRESS AND COMEBACK FOR MORE WILL THE COLOR DIFFER ? 

If your bridesmaid are ordering separately they only need to order within the same 3 months, No other action is needed.

The Color Will NOT differ if all orders are placed within 3 months.

Q2: I DID BUY FABRIC SAMPLE OR A DRESS A WHILE AGO ( more than 3 Month) WILL THE COLOR BE DIFFERENT IF I AM BACK FOR MORE ?

The Color Will NOT differ if all orders are placed within 3 months.

DRESS SIZES / LENGTHS / MEASUREMENTS / FITTING

❤Q3 : WHAT IS A CONVERTIBLE DRESS ? WHAT THE BACK LOOKS LIKE ?

Our dress is a Convertible dress A one size fits most, a timeless piece that lets you create infinite looks for any body type and different for each occasion, so you modify the look of the neck, waistline, the back , literally everything changes with you and changes more when you add more accessories like the matching bandeau tube top and the Sash available in our website and the Rhinestones brooch (available here : http://www.dressandcharm.com/products/14-rhinestone-circle-brooch-silver-color.html ), the look changes always Because of the 2 long straps that you wrap and twist to create your amazing personal look.

The dress is available in over 29 colors and we make 2 standard lengths ONLY: Short about 25 inches and LONG length about 45 inches , the dress is made from a high quality Polyester Spandex material , and the bottom of the dress is raw-edge /unhemmed, easy to alter just cut the excess off and it will not damage the material because it does not unravel at all so it is easy for our clients to alter and make any length they want they just need to take it to a professional for a professional looking cut.

Q4: WHAT ARE THE DRESS SIZES? DO YOU NEED ANY MEASUREMENTS ? HOW I KNOW IF I NEED PLUS SIZE VERSION AND HOW TO ORDER IT?

The Dress is One size fits most, the waistline unstretched is 23 inches circumference and it stretches up to 41 inches circumference ( about US size 0 to 18), which makes the dress a perfect fit for women's from size S to size XL ( all body shapes with no problem) , so no need for any measurements ,

** For plus size women's from 2XL to 4XL we do make a plus size version perfect for all plus size body shapes , where the waistline unstretched is 32 inches circumference and can be stretchered up to 52 inches circumference,

**To make sure you need Plus size you need just to measure you waistline if it is 41 inches circumference or over then you will need a plus size Version of the dress, the plus size Dresses are Available here : http://www.dressandcharm.com/products/10-plus-size-convertible-maxi-dress.html

NOTE : We always recommend sizing up if you are on the border as you can always wrap the dress tighter!

Q5: I AM PREGNANT WILL THE DRESS FIT ? SHOULD I ORDER REGULAR OR PLUS SIZE ?

Our Convertible Dress is a perfect choice for pregnant women's because of the elastic waistband and the pattern we make and cut the dress from allows the dress to be so stretchy and can be pulled up to be an empire waist (waist placed directly under the bust), and your baby belly will go underneath ( you can check some of our clients pregnant they did share their pictures with us in Our Gallery our Social Media Follwo us for more, so you can measure the empire waist if it is 40 inches circumference or less the regular size should be good for you if more you need a plus size version , and for the length we recommend getting the floor length dress so it's not too short in the front and you can tailor it with the length you want while wearing it so you know the exact length you need if you need to tailor it.

NOTE : We always recommend sizing up if you are on the border as you can always wrap the dress tighter!

Q6: DO YOU MAKE Kids/Junior Size ?

No we do not,because only our one size dress will fit by tightening the straps around the waist and cuting the length if needed.

Q7: WHAT IS THE LENGTH OF THE DRESS ? CAN IT BE MADE LONGER OR SHORTER ( FOR PETITE/ TALL WOMEN'S) ?

We do make ONLY 2 standard length ( we do not offer any custom Length other than what we make ) : the Short dress is about 25 inches from waist to Bottom. And the  Long Dress is about 45 inches from waist to Bottom

The simple sizing structure of our dresses means no sizing alterations are required. Should you need to change the length of your dress it simply requires a straight cut with no hemming , The dress is made from a high quality Polyester Spandex material that why the bottom of the dress is raw-edge, it does not require any hemming or sewing on the bottom so it is easy for our clients to alter and make any length they want they just need to take it to a professional for a professional looking cut

For a longer Version Dress we can't make a dress longer than 45 inches , because the width of our Fabric roll cannot give a dress cut longer than 45 inches that's the maximum we can make .

FABRIC QUALITY AND FABRIC COLORS :

Q8: WHAT IS TH MATERIAL ? IS THE FABRIC SEE THROUGH ?

The material is Very good quality polyester/spandex A high quality Jersey Family fabric, Wrinkle resistant , 4 ways stretch , shinny , flows perfectly , a medium weight not too thin not too thick, However with the lighter colors, they tend to be see through (Blush, soft Pink, Mint, White, etc.) All the dark colors are completely opaque/Not See Through (Navy, Dark Purple, Black, Taupe, Purple, Royal Blue, Teal, etc.) If you are planning to get a light color and you are worried about the sheerness, we highly recommend getting the matching bandeau as well. For the skirt portion, we suggest wearing nude undergarments and you can also add a slip.

Q9: Are there undergarments that work better with the dress?

Seamless undergarments work best with the dress. Please avoid lace as it can snag the dress.

Q10: CAN I GET FABRIC SAMPLE /SWATCHES COLORS ?

Fabric swatches are available and you Can get up to 6 colors, the price includes shipping fees : http://www.dressandcharm.com/products/17-order-color-swatches-fabric-swatch.html

Q11: I WANT TO SEE THE OTHER COLORS OF THE DRESS AND THEIR PICTURES :

All colors with their own pictures are available in our website or in our Social Media Follow us for daily updates , Giveaways and Discoutns !

Q12: CAN I REQUEST A COLOR YOU DON'T HAVE IN THE WEBSITE ? :

No we do not offer this service.

WEARING AND CARING INSTRUCTIONS:

Q13: WHAT ARE THE INSTRUCTION ON HOW TO WEAR THE DRESS ?

We do send to our clients an email immediately after placing their order with the links to all our Guides and instructions to wear the dress , and here in our Website we do offer some useful links to our Guides to help you learn how to wear the convertible dress so easy

**For the instruction to wear the dress visit Our Tutorials Page for detailed instructions of HOW TO WEAR YOUR DRESS :

http://www.dressandcharm.com/pages/6-how-to-wear-your-infinity-convertible-dress

Follow Us on Youtube for Weekly added videos , and in all our Social Medial :

https://www.youtube.com/watch?v=z5EXDDC6r6w&t=44s

Q14: HOW DO I CLEAN THE DRESS? ? CARE INSTRUCTION:

Our Dresses are hand or machine washable , to Machine wash simply wash it alone not with other cloths in normal cycle in cold water, or you can use a netted bag , to dry it you can simply hang to dry or dry it on drying machine on a tumble dry low, and it will be as good as new Again !

MORE COVERAGE FOR THE DRESS AND OTHER ACCESSORIES

Q15: WHAT IS THE MATCHING BANDEAU TUBE TOP ? WHERE TO BUY A REGULAR SIZE BANDEAU AND A PLUS SIZE BANDEAU ?

It's A simple tube top, made from the same fabric of the dress to offer more coverage/modesty for your infinity dresses. Can be worn over a strapless bra if you need more support

Regular Size Bandeau is :
* width : 13 inches Long
* Bust Measurements: Stretches from 28 inches circumference to 40 inches circumference.
*Add it to your Dress From here : http://www.dressandcharm.com/products/15-tube-top-for-infinity-dress-matching-bandeau.html

Plus Size Bandeau is :
* Width: 15 inches
* Bust Measurement: Stretches from 34 inches circumference to 46 inches circumference.
*Add it to your Dress From here : http://www.dressandcharm.com/products/15-tube-top-for-infinity-dress-matching-bandeau.html

Q16: WHAT IS THE SASH ? WHERE TO BUY IT :

Whether it’s used to add more more flair or to create a two-tone effect or just to drape on your shoulders, the Convertible Sash is now available, to provide even more options and combinations for your Convertible Dress made with the same fabric of the dress and available in all the dresses colors, this sash is a perfect addition to your Convertible dress look, it is about 78 inches long and the width is about 11 inches.

you can order it from here: http://www.dressandcharm.com/products/16-sash-for-infinity-dress-bridal-sash.html

Q17: WHAT IS THE BROOCH ? WHERE CAN I BUY IT ?

The brooch will Add a touch of charm to your infinity dress that will make you look and feel Just Classy and Gorgeous, and help you do more other Wraps style for your dress and give them that bling Look, See our Video Youtube to learn the beautiful uniques ways to wear your dress with the brooch !
YOU CAN BUY IT FROM HERE : http://www.dressandcharm.com/collections/29-brooches

Q18: WHAT IS THE OVERLAY ? WHERE TO HAVE IT ? :

The Overlay is a Overlay Skirt, a sheer layer made with a Chiffon Fabric a one size fits most that that will add a soft wispy texture to your dress , you can wear it on top of a long dress for a more of Classy look , or on top of a Short Dress to make it look classy and longer but see through
NOTE : THE OVERLAY IS SEE THROUGH SHEER LAYER AND DOES NOT INCLUDE THE DRESS OR OTHER ACCESSORIES.

ALL INFORMATION ABOUT ORDERS / SHIPPING TIME / PRODUCTION TIME AND MORE

Q19: HOW CAN I PLACE AN ORDER FOR MULTIPLE SIZES OR COLORS OR LENGTHS IN 1 ORDER ?

You only need to select each color and length and sizes you need one by one adding them to your cart until you see all the items you want are on the cart then you can proceed to the checkout .

Q20 : WHEN MY ORDER WILL BE SHIPPED ?

we will ship your order within 2 to 4 business days.

Q21: MY ORDER NOT SHIPPED YET AND MY ADDRESS IS WRONG CAN I CHANGE IT ?

Before we send you the Shipping notification, All ours Clients HAVE THE POSSIBILITY to change their addresses , to change or add any items ordered with no problem, when our clients give us their new address we will not be able to change it from their info in their order receipt so they will always see the old address as their address but from our side we will ship to the provided and requested address by our clients so do not worry if you receive a shipping notification email with the old address.

Q22: MY ORDER IS SHIPPED TO MY OLD ADDRESS CAN I CHANGE IT ?

when we send to our clients the shipping notification it is too late to make any changes and we will not be able to stop the package from going to that address because USPS does not offer any way to do so , so when it is shipped to a wrong address, since that we did not receive any notification or request to change the address, We are not responsible for that error you will need to buy the shipping fees for us to make you a new dress and buy a new shipping label to resend the new dress we will not charge you for the new dress only the Shipping fees because they were already used in the first shipping and USPS does not refund them, to buy the shipping fees to resend the new dress please contact us.

Q23: USPS RETURNED THE PACKAGE SAYING CANNOT DELIVER , WHAT SHOULD I DO ?

if USPS cannot ship to you because the address is not deliverable according to their system or because the address is incorrect they do return the dress to us it takes about a week or 2 to be returned, so if you see the CANNOT DELIVERY message in your tracking number let us know so that we will make you a new dress that we will not charge you for it but you will need to pay the reshipping fees for us to be able to ship it again and please provide us with the correct Address, because USPS does not refund the first shipment fees.

Q24: Can I CANCEL MY ORDER?

ALL cancellation request are accepted and will be made immediately + a full refund as long as no shipping notification has been sent to the client, if we receive an order cancellation after the shipping notification is sent to our clients We do apologize but we will not be able to cancel the order because it will be already on its way to your address and USPS does not offer any way to stop or return a shipment to a sender.

Q25: WILL I PAY TAXES AND DUTIES IF I AM FROM US/CANADA ?

Our American Client's Orders are Shipped from NEW YORK with USPS priority mail that delivers in 2 to 4 business days to most our clients.

Our Canadian Client's Orders are shipped from Canada NIAGARA FALLS/ONTARIO with Canada post Expedited parcel that delivers in 2 to 5 business days ( according to wear our clients are in Canada )

Q26: WILL I PAY TAXES AND DUTIES IF I AM OUTSIDE OF US/CANADA ?

Our international Buyers please Be Aware we do mark our packages as gift so that our clients does not have to pay any extra duties and taxes but some of our clients had received Duties and Taxes bills from the customs of their country ( does not include US and Canada ) These charges vary by country and it is impossible for us to predict or calculate them. Therefore the buyers are responsible for these charges. For further information, please contact your local customs office.

Q27: WHAT IS THE RETURN POLICY ?

Please read our return and exchange policies here : https://www.dressandcharm.com/pages/10-returns-and-exnchanges

❤Q28: CAN I ORDER A SAMPLE DRESS TO TRY AND RETURN ?

Sorry we do not offer this service , all our dresses are handmade made to the order , and we do not offer returns / exchanges as well.

DRESS ALTERATION

Q29: THE STRAPS ARE TOO LONG CAN I SHORTEN THEM ?

the straps are around 79 inches long to wrap around a waist of women perfectly and be able to do all the different ways to wrap the dress, If the straps or the dress are too long for you , you can easily cut the excess off without damaging the material, because of the material of the fabric does not unravel and the dress is unhemmed and does not need any hemming at all. However, if you cut the straps please REMEMBER to not cut them too short because some ways to wear requires more wrapping and you will need the long straps to do them.

Q30: CAN IT BE MADE LONGER OR SHORTER ( FOR PETITE/ TALL WOMEN'S) ?

We do make ONLY 2 standard length ( we do not offer any custom Length other than what we make ) : Short about 25 inches from elastic waistband to hem. And Long about 45 inches from waistband to hem.

The simple sizing structure of our dresses means no sizing alterations are required. Should you need to change the length of your dress it simply requires a straight cut with no hemming , The dress is made from a high quality Polyester Spandex material that why the bottom of the dress is raw-edge, it does not require any hemming or sewing on the bottom so it is easy for our clients to alter and make any length they want they just need to take it to a professional for a professional looking cut .

For a longer Version Dress we can't make a dress longer than 45 inches , because the width of our Fabric roll cannot give a dress cut longer than 45 inches that's the maximum we can make .

DRESS AND CHARM LOCATION

GOOD NEWS TO OUR CANADIAN CLIENTS, we are opening our First store in Canada Niagara Region in the Summer 2018, Address will be provided by Then

All our American Orders Are shipped from Our Office in New York but it is not a pick up store or a place where we can meet our clients it's only our shipping facility where we cannot meet our clients , we will be opening our Stores in New York by 2019.

Customer satisfaction is our top priority and we do our best to support you with any kind of issues may arise.

© 2017 Dress and Charm TM

** All design and photos are copyrighted and all rights are reserved

** All materials, content and forms contained within Dress & Charm images or listings, products, and materials are the intellectual property of Dress and Charm TM and may not be copied, reproduced, distributed or displayed without Our express written permission .

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